Pricing Coördinator

Manage the European Pricing Process to ensure prices / data entered in 11i are up to date without price

discrepancies or errors within assigned area of responsibility. Provide support to the Customer Service

Function by ensuring pricing process is maintained and up to date. Acts as a communication link

between Sales & Marketing and local Customer Service Teams. Support elimination of Credit notes

issued because of wrong price / wrong currency information. Focal Point for Customer Service

Organization to issue credit note / debit note requests, follow up with finance, conduct root cause

analysis as well as improvement plans to eliminate price discrepancies.

ESSENTIAL JOB FUNCTIONS:

The position will report to the Pricing Coordinator Team Leader, main responsibilities and duties to include:

Ensure correct prices are reflected in the ERP on time

Manage price increases in 11i timely and efficiently

Support Customer Service to achieve error free invoices

Support European Organization to reduce and eliminate C/N resulting from wrong price set up

in the ERP

Manage price and freight modifiers in the ERP for the Packaging, EPS, General Industrial, Coil

and Mirror business units in Europe

Support continuous process improvements – in terms of redefining a more efficient pricing

procedure

Provide assistance and act as first escalation contact for a wide scope of inquiries related to

missing C/N, price discrepancies, price increases, price updates, new price set ups

Contribute to the development of procedures and tools to follow up in a proactive way on missing

Build strong relationships with members of the Customer Service, Sales & Marketing and

Finance departments and aim to provide a high level of service to the internal and external

customer

Maintain and publish monthly Invoice Accuracy KPI for the Packaging and General Industrial

businesses

Contribute to cross-functional and cross-regional Customer Service projects

Maintain proper and structured filing system. Support internal and external audits in the area of

price management

Perform other duties as assigned

POSITION REQUIREMENTS

FORMAL EDUCATION:

1-2 years of progressive customer service experience.

Required: Bachelor’s degree in Business Administration, Marketing, or equivalent education and experience.

TECHNICAL/SKILL REQUIREMENTS:

Managing customer service and sales programs, such as SalesForce.com.

Responding to and resolving escalated customer/internal customer complaints or issues.

Ability to communicate clearly with both internal stakeholders and customers.

Ability to work across multifunctional and multicultural teams within organizational structure.

Managing programs with other departments and divisions.

PC skills; ERP (SAGE, SAP, Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel,

PowerPoint, Outlook); and other applications as required.

Communicating with co-workers to provide and receive direction.

Working collaboratively with other departments to ensure best service to our customers (internal and external)